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Q&A's
Frequently asked questions
Why choose water-fed pole window cleaning?
Water-fed pole cleaning is a modern and efficient approach to exterior window cleaning. Using telescopic poles and 100% purified water, we clean windows safely from the ground. This method keeps your property looking pristine, delivering a clear, streak-free finish while enhancing its overall appearance.
It’s an environmentally friendly cleaning option that keeps your garden free from chemicals, helps ensure your pets stay safe, and supports a more sustainable approach to caring for the planet.
What area do you cover?
Areas we cover:
Plymouth • Saltash • Barbican • Sutton Harbour • Peverell • Mannamead • Plympton • Plymstock • Devonport • Stoke • St Budeaux • Eggbuckland • Crownhill • Whitleigh • Hartley • Tavistock • Ivy Bridge • Newton Abbot • Liskeard • Ivybridge
If you are from a different area, please contact us to check if we can travel to your location.
Do I have to be at home?
No need to be at home for the exterior window cleaning service.
We’ll get in touch the day before your scheduled clean to confirm our visit. If we need access to your property, we kindly ask that you leave any required gates unlocked. Once the work is complete, we’ll post a card through your letterbox to let you know your windows have been cleaned.
How can I pay?
We aim to make payment as simple and convenient as possible. Please see the options below:
One-Time Jobs
If you are at home:
Cash: Payment should be arranged before we begin the job.
Card Payment: We use a card reader, just like in shops—quick and easy.
QR Code: We can provide a QR code for you to scan and pay securely online. Simply use your ApplePay or GooglePay.
If you are not at home:
Payment Link (SumUp): We can send a secure payment link via email, WhatsApp, or SMS. Simply open the link, enter your details, and complete the payment safely.
Bank Transfer: Details can be provided on request for direct payment.
Regular Customers:
For ongoing services, the easiest option is to set up an annual payment plan. You can choose how often you’d like your windows cleaned (for example, 4, 6, or 12 times per year), and we’ll tailor a plan to suit you.
Please get in touch to discuss the best option for your needs.
Are you eco-friendly?
Yes, we take an eco-friendly approach to all our work. Our water-fed pole system uses 100% purified water, so there’s no need for harsh chemicals or detergents. This makes our cleaning non-toxic and safe for your property, garden, and pets, while also supporting a more sustainable way of working. You get a spotless, streak-free finish with a cleaner, greener method.
Do you have insurance?
Yes, we are fully insured for your peace of mind. You can feel confident that your property is in safe and professional hands while we carry out our work.
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